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CHITTENDEN, JANE []

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Control Number	96751
Library	Central library
Signature	BER 004
Title	COBIT 5 : a management guide
Main author	Bernard, Pierre
Author(s)	Chittenden, Jane (editor)
Publisher	Zaltbommel : Van Haren, 2012
Description	121 pagina's : illustraties
Series	Best practice
ISBN	9789087537012
Notes	Met bijl.
Subjects (Dut.)	INFORMATIETECHNOLOGIE; INFORMATIESYSTEMEN; BEHEERSMECHANISMEN; PROCESBEHEERSING; BEVEILIGING

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Control Number	96750
Library	Central library
Signature	BRO 004.45
Title	Metrics for service management : designing for ITIL
Main author	Brooks, Peter
Author(s)	Chittenden, Jane (editor)
Publisher	Zaltbommel : Van Haren, 2012
Description	170 pagina's : illustraties
Series	Best practice
ISBN	9789087536480
Notes	Met bijl.. - Met bibliogr.
Subjects (Dut.)	SYSTEEMPROGRAMMATUUR; PROGRAMMATUURMETRIEK; BESTURINGSSYSTEMEN; KLANTENSERVICE; COMMUNICATIEBEHEER; PROCESBEHEERSING; DIENSTVERLENING

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Control Number	96705
Library	Central library
Signature	ITS 004.45
Title	ITSM process assesment supporting ITIL : using TIPA to assess and improve your processes with ISO 15504 and prepare for ISO 20000 certification
Author(s)	Barafort, Beatrix; Chittenden, Jane (editor)
Publisher	Zaltbommel : Van Haren, 2009
Description	217 pagina's : illustraties
Series	Best practice
ISBN	9789087535643
Notes	Met lit. opg.
Subjects (Dut.)	SYSTEEMPROGRAMMATUUR; PROCESBEHEERSING; KLANTENSERVICE; NETWERKARCHITECTUUR; PROCEDUREGERICHT; DIENSTVERLENING; COMMUNICATIEBEHEER

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